Terms & Conditions

Please take a few moments of your time to familiarize yourself with our terms and conditions.

This terms and conditions statement applies to the website and other online domains owned by us. By visiting this page, you are agreeing to terms and conditions laid out by our team. We request you to carefully read our terms to avoid unfavorable circumstances. It is advisable to exit the site if you disagree with any of our statements. 

The terms ‘us’, ‘Semenoll’, and ‘we’ refer to the owner of Semenoll brand and website. ‘You’ refers to users of our product or the visitors of our website. 

You are bound to follow our terms and conditions upon visiting and using our website to purchase products and services. These are also referred to as Terms of Service and no user is exempted from respecting the rules. 

Please note that the terms and conditions also apply to all features regardless of they are new or old. The statement may be updated over time in case the business undergoes management changes or adds new features to your online experience. The company holds the right to amend, change, or revise this statement at any time. 

Customers are advised to visit this page after a certain period to read the revised statement. By using this website, you are agreeing to comply with the rules. 

Should you continue to use the website or our product following any change means you are accepting those new changes.

ONLINE STORE TERMS

It will be implied that you belong to the age group that represents a majority in your location if you choose to agree to the terms of service. Doing so will also imply your implicit consent to allow your minor dependents to have access to this service.

Misuse of any product is highly discouraged and violates our terms of service. We can take legal actions against illegal activities carried out using our name or product. 

GENERAL CONDITIONS

We will not be held responsible for how you choose to use the information available on our site. You will be using the information provided on our website at your own risk. It is your responsibility to ensure that any product you buy from us or information you seek through our website meets your specifications. 

We can deny any of your requests made on the website at any site without explaining. 

By using our website, you shall expect your content to be transferred unencrypted. These include (1) transmission over different networks; and (2) technical changes to adapt to connecting devices and networks. However, crucial information like credit card details is always made secure to prevent fraudulent activities. 

By browsing through our website, you agree not to misuse, duplicate, or exploit any part or the information of this website. The required legal action will be taken upon violating this rule. At Semenoll, we encourage respecting intellectual property. 

You are requested to consult our team in case you feel the need to use our information in any way. You need to contact our team to get a written consent to avoid unpleasant consequences for all parties involved. 

We have divided the terms and conditions into different sections for your ease. 

COOKIES

It is common for every company with an online presence to use cookies to track browsing patterns. Our website also uses cookies to improve user experience. However, we ask for your consent before activating cookies. 

We collect information in the following cases if you allow cookies:

  • Visit our website and other sites linked to it
  • Register on our website
  • Make purchases through our website 
  • Fill surveys and questionnaires
  • Participate in competitions or promotions
  • Contact our customer support or write to us

COPYRIGHT

Our website contains products and materials that are owned and licensed by us. 

Images, text, and other data on this website are subject to copyright and protected with local and international copyright laws. No other party has the license to use them for any purpose unless we pass on the right to do so. We reserve the right to take appropriate action if there is an infringement of copyrights. 

We might use your information to send you marketing content. If you do not wish to receive messages and emails from us or you may also choose to switch to another medium for marketing communications, please feel free to write to our friendly customer support at ……..

ACCURACY OF INFORMATION 

Our team has made all efforts to make the information available on the website as accurate as possible. However, Semenoll is not responsible if you do not find this information complete or accurate. 

The contents of this website are meant for educational purposes only. You should not solely rely on the information given on this website to decide on the purchase. Also, note that the information given on our website is not a substitute for medical advice and you should always consult a qualified healthcare professional before deciding to use a product for any health-related concerns. 

By browsing through our website, you are consenting to use any piece of information or our products at your own risk.

In addition, we have the right to modify the content after a certain period as the dynamics of the market and business change. 

It is on the user to follow changes by visiting the website from time to time. 

CHANGES IN THE SERVICE AND PRICES 

The prices of our products are also subject to change and modifications. Any changes made in price may or may not be notified to the customers. 

Semenoll is not liable to you or any third party if we decide to modify, suspend or discontinue any of our services.

PRODUCTS OR SERVICES

Some of our products or services might be exclusively available through our website. 

We have also made sure to not bring unrealistic changes to the product images through editing. We want our valued customers to get the real picture of what we sell. 

However, we would like to have your cooperation if there is still a slight degree of difference between the picture and the product in real. Factors like your mobile or computer’s display may affect the accuracy of images on the website. 

Every product on the website comes with a unique product description describing its features. These descriptions are also subject to modification to improve your experience on our website. We do not notify our visitors about such changes so it is your responsibility to keep track. 

We may also expand or limit the number of products or services we sell. 

We also reserve the right to restrict our website’s reach or services to a particular location or person. 

We do not explicitly warrant that our services, products, and any other information offered on your website will always meet your expectations, or any errors in the service will be corrected. 

Still, if you are not satisfied with our products, you might be eligible for a refund. Please refer to our refund policy page to know more about our refund policy. 

PAYMENT & PRICING

The prices mentioned alongside each product are non-negotiable. You will get discounts only when we have offers and promotions. 

We accept payments through the following means:

  • Debit Card
  • Credit Card
  • PayPal

Before making payment, you are requested to check the expiry of your card to avoid inconvenience. 

You will be debited with the descriptor ‘Semenoll’. 

DELIVERY AND SHIPPING 

Most products on the websites have no delivery or shipping fee. Delivery charges are mentioned with the products when you proceed to checkout. 

If you have any questions regarding shipping, you can call our customer support between 9 am and 5 pm Monday-Friday by Telephone +44 203 476 9545 or email support@semenoll.com

You might not be able to collect the package or the package might be sent back to us due to the wrong address or they are refused or unclaimed. Such delivery packages are sent back to our warehouse and our team tries to contacts the receivers. We, together with the customer, find out appropriate alternative ways to send the package. This will incur further shipping costs. 

If you no longer require the package, the value of your purchase will be refunded. However, any shipping change, original or otherwise, will not be refunded. No refunds will be made for covering the shipping costs for packages sent back to us.

In case of your absence, a card may also be dropped at the shipping address with instructions for receiving the parcel. You will most likely be asked to get the package from the concerned delivery service’s office. You may also have it delivered to another address for your convenience. 

However, your product will only be re-sent if you allow us to, otherwise, it will remain with us. You have no right over your parcel if you do not claim its ownership. The amount paid for the items will be refunded excluding the shipping charges. 

The delivery time varies from region to region. 

  • US and UK delivery: 3-5 working days
  • Europe: 7-10 working days
  • Rest of World: 10-12 working days

Products are dispatched on business days only i.e. Monday to Friday. Moreover, our delivery services are not operational during public holidays.

Your orders may also be delayed due to unforeseen circumstances. 

REFUND POLICY 

We allow you to cancel your order, however, cancellation requests are not accepted after the 14th day of receiving your receipt. 

You can get in touch with us at support@semenoll.com to have your order canceled. We will try our best to facilitate your request. 

You can sign up for a refund if the product is delivered and it is not what you expected or wanted. For this, you will be required to return the package in an unused and boxed condition at your earliest convenience. The return policy is only valid for 14 days, after which we reserve the right to deny your request for refunds or exchange. 

We do not bear shipping charges of the products returned to us (except for products that are damaged, different from what was mentioned upon purchase or is a substitute product). The products should be safely packed to avoid damage while being delivered back to us. 

We can also have the product picked up from your address at your expense if you are unable to deliver it back to us. 

USER COMMENTS AND FEEDBACK

You may be asked to make certain submissions following our request. These submissions may include giving your comments, reviews, feedback, suggestions, postal, and ideas. Such information may either be sent online or through physical means e.g. postal mail.

For this information, we are not responsible or obligated to:

  1. Maintain anonymity 
  2. Pay rewards or compensation for sending comments
  3. Reply to your comments 

We can decide to edit or remove content that we consider offensive, threatening, obscene, defamatory, an attack on someone’s intellect, pornographic or any content that goes against our terms and conditions. 

However, such content may not always be monitored so we expect our user to strictly comply with the law. 

We expect you to agree with the following upon reading this statement:

  • Your comments should not violate anyone’s rights. These may include intellectual property, personal, and privacy rights. 
  • Your comments should not contain hate speech, vulgarity or any words that go against the general code of ethics. 
  • You should not impersonate anyone or use false emails. 
  • None of your comments should be misleading in any way. 

You will be responsible for every comment you send and none of our team members will be held liable. 

PERSONAL INFORMATION

You may be required to give us your personal information on several occasions. It is entirely regulated by our Privacy Policy. Visit our privacy policy page to know more about how your information is stored and used by us. 

ERRORS, INACCURACIES, AND OMISSIONS

On rare occasions, there may be minor errors in the content we upload on the website. The errors may range from misspellings to issues in pricing or product descriptions. We can rectify the errors whenever they are brought to our notice to eliminate every chance of inaccuracies or misinformation. 

We are not obligated to notify our customers upon correcting the mistakes even after you have placed your order with us. 

We are not liable to update or modify information on our website unless it is required by law. Any modification date mentioned on product, services or any other page will not be considered as an indication that the website is up to date till that day.

PROHIBITED USES

You are prohibited to use our website and its content in the following circumstances:

  1. For any illegal matters 
  2. To compel others to use the information for illegal matters
  3. To violate local or international laws, rules, and regulations
  4. To violate intellectual property rights of our company or other concerned parties
  5. For hate speech, abuse, fraud, harassment, or discrimination 
  6. To send out misleading information 
  7. To transmit viruses, bugs, or malware
  8. To breach personal information of other users
  9. For spamming and phishing purposes 
  10. For encouraging immoral or obscene behavior 
  11. To interrupt security features 

Violating any of the rules mentioned above may lead to temporary or permanent termination of your visits to our website. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITED LIABILITY

It is plausible that you will face some issues with our service. The service might not provide accurate and reliable results as you want.

You acknowledge that we reserve the right to discontinue the provision of our service indefinitely and without prior notice.

You also agree that the ability or inability to use our service is your concern. The services and all products are as shown on the website and are subject to availability. It does not include any representations, warranties, or conditions, such as implied or expressed, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Semenoll and its stakeholders (direct or indirect) will not be held responsible for any harm, loss, claim, or any direct, indirect, small, special damages of any nature, including conditions such as lost income, lost sales, lost savings, loss of data, replacement costs, and other situations of similar nature, whether based in contract, tort, strict liability or otherwise emerging from your use of any of our products or services. This will include errors or omissions in the content or any damage caused by the use of service, content, or product. However, it will not be applied to cases where limited liability is imposed by the law. 

INDEMNIFICATION

You agree to indemnify and defend Semenoll in the events of any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party. In such events you also agree to declare us and our parent, subsidiaries, employees, affiliates, suppliers, partners, interns, officers, directors, subcontractors, agents, contractors, service providers, and licensors to be harmless and not responsible for these events.

SEVERABILITY

These terms and conditions will be applicable even if any of these are categorized as unenforceable or against the law. However, they will be implemented according to the related law. Unenforceable terms will not come into effect and will be excluded from our terms and conditions. All other enforceable terms will remain valid if any unenforceable terms are found and not yet removed.

TERMINATION 

Our terms of service are effective at all times and we expect every user to abide by the rules set by us. However, these terms can be terminated at any time by you or us. To do so, you can inform us you no longer feel obligated to use our services. 

Our terms and conditions become void the moment you choose not to use our website. It will still apply to those who use our website. 

Failure to comply with our terms and conditions may lead to temporary or permanent termination of this agreement. We are under no obligation to notify you when this happens. You will be held responsible for any monetary or non-monetary matters that are unresolved. You will be requested to resolve it at the earliest. 

ENTIRE AGREEMENT

No provision in this statement becomes invalid if we fail to enforce them. These terms and conditions are designed to control how you use our services. The entire agreement supersedes any prior agreement or communication (written or oral) between you and us. 

The inability to understand this statement or failure to interpret the right meaning should not be used against the ones who designed it. 

CHANGES IN TERMS AND CONDITIONS

We have full authority to amend, revise, or update this statement at any time without prior notice to the users. To see the updated version of our terms and conditions, you can visit the website from time to time. The revised version is uploaded almost immediately to avoid any confusion among our users. 

You may disagree with our revised terms and choose not to use our website again. 

LEGAL 

All of the terms and conditions in this statement are aligned with the laws laid out by the courts of England and Wales. These courts also hold the right to resolve any conflicts and disputes between us and other parties. 

All other terms will remain valid in case the courts declare any of these invalid. 

We make all efforts to design and implement rules that are in accordance with our courts. However, other terms will remain valid in case the courts declare any of these invalid. 

CONTACT 

You can also reach out to our friendly customer support in case you have any questions regarding our terms and conditions. 

You can call our customer support between Monday and Friday 9 am-5 pm on our number +44 203 476 9545.

You can write to us at support@semenoll.com

If you wish to write to us, you can use our postal address:

WOLFSON BRANDS (UK) LIMITED
12 Payne Street
Glasgow
G4 0LF
United Kingdom