Privacy Policy

Semenoll takes full responsibility for protecting the customer’s privacy in every way possible. Our team has developed this detailed privacy statement to make you all aware of how we safeguard your personal information. It is one of the numerous steps that help us establish relationships with you based on trust and positivity. 

The statement is largely concerned with the personal information you choose to enter on our website. To clear out any doubts regarding your privacy on our website, we request you to read this privacy policy till the end. 

  1. PERSONAL INFORMATION 

Although we do not require any personal information when you visit our website, there are cases when we do. For instance, you are required to enter your personal details upon ordering the product or registering yourself on our website. 

The information includes the following:

  • Name 
  • Address
  • Phone Number
  • E-mail Address 
  • Debit/Credit Card Information 

We do not collect any information related to account, debit or credit card details, or transactions. We have signed contracts with reliable third party payment providers that are responsible for online payments. The process is absolutely secure and seamless. 

However, customers should also keep in mind that our systems automatically monitor their browsing pattern including IP addresses. This helps us enhance your experience on our website. The information is not misused in any way and we try to make it as secure as possible. 

  1. PERSONAL INFORMATION USAGE 

Your personal information is used for purposes linked to business and its administration only. The information may also be used for legal purposes if the need arises. In most cases, we use your data for the reasons mentioned below:

  1. Getting details of the products and services you order through our website
  2. Verification of your identity and payment details 
  3. Enhance consumer experience on the website 
  4. Act in accordance with legal requirements
  5. Monitor activities to mitigate the risk of illegal activities such as fraud, terrorism, and cybersecurity incidents 
  6. Update consumers about our business activities, offers, and product launches 
  7. Manage complaints about the website and talk to you
  8. To personalize your experience on our website
  9. Collect information to form analytical data including trend analysis 

Apart from above mentioned points, there are times when it becomes inevitable to share your information with vendors associated with us. However, the information is used for the same reasons mentioned in the text above. 

We also work closely with a few third-party service providers, and to keep the system up and running, it is mandatory to share your personal data with them. The third parties mainly include website hosts, couriers, banks (for transactions), marketing personnel, and call centers. 

That being said, we ensure your data’s safety as the activities are regularly monitored by our trained individuals. Moreover, we sign contracts with the concerned parties to not misuse or further transfer data without the owner’s consent and strictly follow GDPR laws. We also assure you that we encrypt information to prevent leakage, theft, or breach of data. 

Your data remains with the third parties for only a limited time period, after which it is fully deleted. Data stored for marketing purposes is deleted right after we get your request to do so. 

In addition to this, we deeply understand your reservations in giving out your credit or debit card numbers on our website. However, as a customer, you should know it is impossible to make online payments. Your card details are not used for any other purpose except for checking validity and relevant account details. 

If needed, we can transfer your information to the fraud prevention agency. You may get in touch with us at support@semenoll.com to know more about it. 

  1. TRANSFER OF PERSONAL INFORMATION 

Currently, we are working with a few affiliates in different cities and countries. The personal information you submit through our website may be transferred to our affiliates. Again, the businesses are registered with EU-US Privacy Shield and your data will be 100% safe. 

  1. MARKETING UPDATES 

We prefer keeping our customers up to date. You may receive our messages through different means including SMS, email, and call. The purpose of this communication is to keep you connected with our brand at all times. 

As our valued customer, you can always unsubscribe and choose not to get our messages if not needed.

  1. COOKIES & ANALYTIC TOOLS

Cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. To personalize user experience on our website, we use the following cookies:

Strictly Necessary Cookies 

These cookies support basic functions on the website allowing you to move around the site. The absence of such cookies is not in the favor of users as the purpose of visiting the website is not fulfilled.

Shopping basket cookie is one of the most important cookies in this category. Shopping basket cookie plays a huge role in remembering the products that you are interested in buying. Similarly, we have an authentication cookie that identifies once you log in to our website.

There are many more cookies in this category, however, none of the cookies poses a threat to your information or identity.

PERFORMANCE COOKIES

The purpose of performance cookies is to track how you use our website. Most often, the information collected through these cookies includes how you reach our website, which pages you visit, and overall browsing pattern.  Performance cookies help us improve our online business operations and customer experience on the website. Google Analytics cookie is the most prominent cookie that comes under the category of performance cookies. 

FUNCTIONALITY COOKIES

Functionality cookies are used to store the information provided by you on our website such as your language, country, and product-specific details. As a result, you get to see the products and language that are well-aligned with your preferences. Without these cookies, it becomes a challenge to personalize your experience on the website because there is no other effective way to record your preferences. To maintain privacy and confidentiality, your identity remains anonymous. 

 ADVERTISING COOKIES

These cookies are used to target the right audience and are generally managed by third parties. To be more specific, advertising cookies are used to deliver ads that match your preferences or interests. They are also used to limit the frequency of your exposure to a particular advertisement. Advertising cookies ensure the effectiveness of targeting our audience. 

 SOCIAL MEDIA COOKIES 

Social media cookies enable you to share your website activities on social media. We would like to add that these cookies are not controlled or managed by us at any scale. 

Cookies that are already on your system can be deleted anytime upon your request. To do so, you will need to get instructions from your internet browser’s support. 

Customers should keep in mind that deleting cookies may limit your access to some of the features on the website. 

5.1 WEB BEACONS

Web beacons refer to electronic images found on a website. The purpose of these images is to track visitors over a course of time. The information collected by web beacons include:

  1. Cookie number
  2. Time of website visit
  3. Date of website visit 
  4. Description of the page 

Web beacons are also provided by third-party service providers, however, your information remains secure. Also, web beacons do not collect any personal information that may unveil your identity. 

  1. LINKS

Our website contains links to other websites. We take no responsibility for those websites and their products, services, and policies. We have no control over how those websites choose to process your personal data. 

To protect yourself against potential threats, it is advisable to carefully go through the privacy policy and terms of use of these websites. 

  1. SECURITY

We have designed and implemented a robust security system to protect you against cybercrimes or loss of data.Despite this, we do not guarantee that your information is not prone to improper usage. At rare occasions, unauthorized parties may be able to reach your data. However, our cybersecurity team is always investing efforts to make it a safe space for you. 

  1. SALE, MERGER, OR INTEGRATION OF BUSINESS 

Our customers will be informed beforehand if the business is sold off to a new owner or merged with another business. In this scenario, your data saved with us will also be transferred to the new party and other related parties. Your cooperation during such times will be highly appreciated. 

  1. ACCESS TO PERSONAL INFORMATION

You have the ownership of your personal information submitted on our website. Feel free to contact our team in case you want any changes or actions with any of your data. Our team will be delighted to assist you in every way possible. 

However, our team will verify your identity before proceeding to avoid chances of fraud or illegal activities. 

You have the following rights over your data under the GDPR law:

  • Right to rectify your data in case of inaccuracies or missing data
  • Right to request the removal of data 
  • Right to halt the processing of your data
  • Right to data portability 
  • Right to object
  • Right to update your consent
  • Right to file complaints 

You may contact our team at support@semenoll.com if you wish to make any request regarding your data. 

  1. 10.UPDATING OR CHANGING PRIVACY STATEMENT

Certain circumstances may lead to a few changes or updates in our privacy policy. We make sure to upload the revised version of the statement at the earliest. Time and date of revision are also mentioned to eliminate confusion for our audience. Visit our privacy policy regularly to be up to date.

  1. 11.CONTACT US

Contact us if you require any information regarding our privacy policy. Your feedback and comments on our privacy statement are also welcome. 

You can call our customer support between Monday and Friday 9 am-5 pm on our number +44 203 476 9545

You can write to us at support@semenoll.com

If you wish to write to us, you can use our postal address: 

WOLFSON BRANDS (UK) LIMITED
12 Payne Street
Glasgow
G4 0LF
United Kingdom